\"

DAY 5: SITE TOURS

SITE TOUR R

8:00 AM - 11:30 AM OPTUMCARE SITE TOUR EXPERIENCE, part of United Health Group

Christopher Singer , VP Patient Experience , OptumCare, Part of United Healthcare Group
Southwest Medical Associates (SMA), part of the United Health Group, is one of Nevada’s largest multi-specialty medical groups. Since 1972, SMA has been caring for Southern Nevadans and contributing to the community, with experience, compassion, innovation and quality as the foundation. Our leader is responsible for team efforts to identify key drivers of service and create opportunities and service enhancements enterprise-wide to ensure patient satisfaction. In this site tour experience, we will hear about the “team medicine” concept. In addition, we will hear about how the healthcare leader connects with patients via the call center, E-visits, the Medicine on the Move Program and NowClinic (telemedicine).

Site Tour R

8:00 AM Registration and Coffee/Light Breakfast
8:30 AM Depart for OptumCare
9:15 AM - 10:45 AM Tour Experience
10:50 AM Board the bus
11:30 AM Arrive back at the Mirage

img

Christopher Singer

VP Patient Experience
OptumCare, Part of United Healthcare Group
Attendance on the tour is strictly limited to corporate practitioners. Unfortunately, we are not able to include other outsourcers on the tour experience. Don’t miss this opportunity to visit a very unique call center that happens to be one of the nicest facilities around – captive or outsourced. We will be touring the TELUS International outsourced call center which includes 1200 seats and services two Fortune 500 clients and two other smaller businesses. Discover how customer experience innovation is achieved through spirited teamwork, agile thinking, and a caring culture that puts customers first. Hear about the “Culture Value Chain” a unique formula for equating highly-engaged frontline team members to clients’ top line growth. Discover how corporate culture is a competitive advantage and how it shows in high employee engagement scores and low attrition rates.
Site Tour S
8:00 AM Registration and Coffee/Light Breakfast
8:30 AM Depart for TELUS International
9:00 AM - 11:00 AM Tour Experience
11:05 AM Board the bus
11:30 AM Arrive back at the Mirage


img

Kevin Bottoms

Global VP, Business Development
TELUS International
img

Marc Heitzman

Site Director
TELUS International