June 18-22, 2018
The Mirage, Las Vegas

Advisory Board


Troy Mills
Troy Mills
Divisional Vice President of Customer Care Operations
Walgreens
Docia Myer
Docia Myer
Vice President of U.S. Financial Sales
CPI Card Group
Steve Prodger
Steve Prodger
Senior Vice President, Customer Experience and Innovation
SmartAction
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
TELUS International
Becky Ploeger
Becky Ploeger
Vice President Of Customer Care
PetSmart
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Ted Hunting
Ted Hunting
Vice President, Marketing
Genesys
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Bob Azman
Bob Azman
Vice President, Traveler Services, Americas and Global
Carlson Wagonlit Travel
Sarah Patterson
Sarah Patterson
SVP Service Cloud Product Marketing
Salesforce
Cheryl China
Cheryl China
SVP, Head Of Contact Center Specialized Teams
Citizens Bank
Colleen Beers
Colleen Beers
Senior Vice President of Operations
Alorica
Al Cook
Al Cook
Product Director and Head of Contact Center Business
Twilio
John Pompei
John Pompei
Head of Customer Care Operations WW
Electronic Arts (EA)
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Janet  Solomon
Janet Solomon
Senior Vice President, Contact Center Executive
SunTrust Bank