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The World's Largest CX Event

2000+

Attendees Expected

155

Expert Speakers

12

Hours of Networking

200

Sponsors & Exhibitors

Why Call Center Week?

The magic of CCW is the combination of Conference Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!

INSPIRATIONAL

INSPIRATIONAL

CCW is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be inspired and refreshed to take on what’s next.

EDUCATIONAL

EDUCATIONAL

Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your CX operation. You’ll leave Vegas with what you need and ready to implement on Monday. Now that’s a conference worth the value!

COMMUNITY-ORIENTED

COMMUNITY-ORIENTED

CCW FOMO is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the CCW event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun.

AND UNFORGETTABLE!

You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.

Introducing Our CCW 2017 Game Changer

Wednesday, June 28th at 8:20AM – Gaining and Sustaining Competitive Advantage

debbi fields

Peter Guber


Chairman and CEO, Mandalay Entertainment Group
Owner and Co-Executive Chairman, Golden State Warriors
Owner, Los Angeles Dodgers
Owner and Executive Chairman, Major League Soccer’s Los Angeles Football Club

View All Speakers

Featured Keynote Speakers

HEADLINER KEYNOTE

Jeff James
Vice President & General Manager
Disney Institute

CUSTOMER CENTRIC TRANSFORMER

Tom Weiland
Vice President of Worldwide Customer Service
Amazon

TRAINING INNOVATOR

Cecilia McKenney
Executive Vice President & Chief Customer Officer
Frontier Communications

VISIONARY STRATEGIST

Thomas M. Feeney
President & Chief Executive Officer
Safelite Group

What Happened Last Year? Take a Look Yourself!

the ritz carlton

Sponsored by

the ritz carlton

Get Your Gala Passes

Join us on Tuesday, June 27th at The Mirage as we announce the winners of this year’s CCW Excellence Awards.

Mat Franco, America’s Got Talent Season 9 Winner will also be making a guest appearance!

For more information, email awards@callcenterweek.com

Sponsors & Exhibitors
Media Partners