The World's Largest CX Event


Attendees Expected


Expert Speakers


Hours of Networking


Sponsors & Exhibitors

Why Call Center Week?

The magic of CCW is the combination of Conference Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!



CCW is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be inspired and refreshed to take on what’s next.



Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your CX operation. You’ll leave Vegas with what you need and ready to implement on Monday. Now that’s a conference worth the value!



CCW FOMO is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the CCW event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun.


You’ll be learning and networking all week at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.

Introducing Our CCW 2017 Game Changer

Wednesday, June 28th at 8:20AM – Gaining and Sustaining Competitive Advantage

debbi fields

Peter Guber

Chairman and CEO, Mandalay Entertainment Group
Owner and Co-Executive Chairman, Golden State Warriors
Owner, Los Angeles Dodgers
Owner and Executive Chairman, Major League Soccer’s Los Angeles Football Club

View All Speakers

Featured Keynote Speakers


Jeff James
Vice President & General Manager
Disney Institute


Tom Weiland
Vice President of Worldwide Customer Service


Cecilia McKenney
Executive Vice President & Chief Customer Officer
Frontier Communications


Thomas M. Feeney
President & Chief Executive Officer
Safelite Group

What Happened Last Year? Take a Look Yourself!

the ritz carlton

Sponsored by

the ritz carlton

Get Your Gala Passes

Join us on June 27th at The Mirage as we announce the winners of this year’s CCW Excellence Awards. Finalists will be announced on the first week of May – Stay tuned!

For more information, email awards@callcenterweek.com

End User Categories:

  •  NEW: CX Leader of the Year
  •  Best in Class Contact Center (Under 99 Seats)
  •  Best in Class Contact Center (100-199 Seats)
  •  Best in Class Contact Center (200+ Seats)
  •  Best Training & Development Program
  •  Best Contact Center Culture

Vendor Categories:

  •  NEW: Omni Channel Provider of the Year
  •  NEW: CRM Provider of the Year
  •  Best Outsourced Provider of the Year
  •  NEW: Workforce Optimization Provider of the Year

Collaboration Category:

  •  NEW: CX Innovation of the Year
Sponsors & Exhibitors
Media Partners