June 27 - July 01, 2016 - The Mirage, Las Vegas, Nevada

Contact Us: 1-800-882-8684

Sponsorship Opportunity

Meet the Speakers

Every year, the CCW team strives towards bringing you a combination of corporate practitioners and visionary leaders who can speak to your current challenges and inspire you throughout the event. Please request a copy of the agenda to get more information about the speakers and their session.

If you are interested in a speaking opportunity, don’t hesitate to reach out to the CCW team.

Lisa Schulman

Executive Program Director
Call Center Week

Speakers

   Ed Ariel
Ed Ariel
Vice President of Customer Service
ezCater
   Matt Dixon
Matt Dixon
Author, The Effortless Experience
CEB
   Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
   Dustin Laun
Dustin Laun
Tech Entrepreneur & Sr. Advisor of Innovation/Technology
Federal Communication Commission (FCC)
   Troy Mills
Troy Mills
Divisional Vice President of Customer Care Operations
Walgreens
   Ryan Swanger
Ryan Swanger
Senior Vice President Sales
Mattersight
   Klaus Buellesbach
Klaus Buellesbach
Director Ace Care Center & Tech Services
Ace Hardware
   Jim Thomsen
Jim Thomsen
VP Of Customer Care
Sign-Zone Inc.
   Steve Pfeilsticker
Steve Pfeilsticker
Business Systems Analyst
Express Scripts
   Jennifer "Jay" Palumbo
Jennifer "Jay" Palumbo
VP, Patient Care
Progyny
 
James Ryan
Senior Vice President
AIG
   Russell Rossi
Russell Rossi
Corporate Vice President
New York Life
   Marcus Minzlaff
Marcus Minzlaff
Head of Customer Services
TUI Group
   Kevin Blackburn
Kevin Blackburn
Innovation & Technology Guru
Express Scripts
   Joann R. Butler
Joann R. Butler
CRM Director
City Of Atlanta
   Lisa Roth
Lisa Roth
Executive Leader, Program Support
Elevate Energy
   Robert Lachance
Robert Lachance
Manager of Client Services
Ontario College of Teachers
   Lisa Roth
Lisa Roth
Executive Leader, Program Support
Elevate Energy
   Abhinam Mathur
Abhinam Mathur
Senior Director Customer Care
Audible, an Amazon Company
   Diane Zilko
Diane Zilko
Vice President of Revenue Cycle Operations
UPMC Corporate Revenue Cycle
   Lindsey Croy
Lindsey Croy
HR Manager
Whirlpool
   Carter Calle
Carter Calle
Director, Online Care Operations
Time Warner Cable
   Randy Maples
Randy Maples
B2C Quality and Training Manager
Whirlpool
   Laurie Walter
Laurie Walter
Operations Manager
Whirlpool Corporation

Workshop Leaders

   Gratia Carver
Gratia Carver
Head, Customer Experience Portfolio Management
Allegion
 
Jim Iyoob
EVP of Customer Experience and Operational Excellence
Etech Global Services
   Christopher Mulligan
Christopher Mulligan
Founder and Chief Executive Officer
TalentKeepers
   Stephen Riddell
Stephen Riddell
Chief Sales Officer
Sprint
   Genel Salazar
Genel Salazar
Customer Service Programs Associate
Las Vegas Valley Water District
   Penny Tootle
Penny Tootle
Customer Care Leader
Las Vegas Valley Water District
   Delania Truly
Delania Truly
VP- Sales, Central Region
CUNA MUTUAL Group
   Alon Waks
Alon Waks
Vice President and Head of Product Marketing
LivePerson

Keynote Speakers

   George Larribas
George Larribas
Executive Vice President
Wells Fargo
   Chip Conley
Chip Conley
Head of Global Hospitality & Strategy
Airbnb
   Julie Hamilton
Julie Hamilton
Global Chief Customer & Commercial Leadership Officer
The Coca-Cola Company
   Martin Hand
Martin Hand
Chief Customer Officer
St. Jude Children's Research Hospital
   Janet Schijns
Janet Schijns
VP & Chief Marketing Technologist
Verizon Wireless
   Bob Taylor
Bob Taylor
Chief Customer Officer
Samsung SDS America
   Jon Wolske
Jon Wolske
Speaker and Culture Evangelist
Zappos Insights