16th Annual Call Center Week

June 15 - 19, 2015

The Mirage, Las Vegas, Nevada

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Keynote Speakers

Meet the Speakers

Call Center Week shares inspirational stories of customer-centric leadership, innovation, growth and transformation. This year’s speaker faculty features inspiring leaders who share their journey towards customer service excellence. Make sure to download the agenda or email us for a copy.

Keynote speakers

   Nell Williams
Nell Williams
Senior Vice President of Global Sales and Customer Care
Marriott International
   Leo Minervini
Leo Minervini
Chief Information Officer
Carlos Bakery
   Chris Gillen
Chris Gillen
Vice President, Asset Protection and Customer Care
ToysRUs
   Guhfren Ahmed
Guhfren Ahmed
Head of Customer Experience Technology
eBay
   Terry Cain
Terry Cain
VP Global Customer Engagement
Avnet
   Jennifer Ramirez
Jennifer Ramirez
Vice President Global Customer Experience
Western Union
  DRUM CAFE
DRUM CAFE YOU are the Keynote!
A Transformative Experience
DRUM CAFE

Speakers

   Kellie Adlof
Kellie Adlof
Vice President Service Operations
Cigna
   Matt Allred
Matt Allred
Senior Vice President
Citi
   Dawn Ambroise
Dawn Ambroise
Quality Assurance & Training Manager
Viator
   Joseph Arsenault
Joseph Arsenault
Senior Director
Time Warner Cable
   Mike Ashe
Mike Ashe
Vice President
Mattersight
   Robert Azman
Robert Azman
Chief Experience Officer
Avtex Consultiung Solutions, Inc
   Ralph Barletta
Ralph Barletta
Founder
KnoahSoft
   Curt Behle
Curt Behle
ITSM Leader
Zions Bancorp
   Eric Berg
Eric Berg
Co-Founder and Treasurer
Midwest Contact Center Assoication
   Shai Berger
Shai Berger
CEO
Fonolo
   Angela Blevins
Angela Blevins
Vice President
Bluegreen Corporation
   Patrick Botz
Patrick Botz
Vice President-Workforce Optimization
VPI
   Patrick Cheeseman
Patrick Cheeseman
Head of Customer Support
HotelTonight
   Steve Chirokas
Steve Chirokas
Vice President of Marketing
Voltdelta
   Chris Crowley
Chris Crowley
Chief Sales & Marketing Officer
Alorica
   Greg Cummings
Greg Cummings
Director of Solutions Consulting
VPI
   Thomas Dalton
Thomas Dalton
Call Center Director
North East Dental Management
   Pam Dodrill
Pam Dodrill
Sr Director, Customer Engagement Strategy
Zendesk
   Jason Domsky
Jason Domsky
Principal Solutions Architect
MicroAutomation
   Deena Ebbert
Deena Ebbert
FISH! Philosopher
ChartHouse Learning Inc
   Scott Fischer
Scott Fischer
Chief Operating Officer
MicroAutomation
   David Freedman
David Freedman
Director IT Customer Service
GE Capital Americas
   Eric Head
Eric Head
Senior Director
ForeSee
   Paul Johns
Paul Johns
Chief Marketing Officer
Conversocial
   Roger Keeler
Roger Keeler
Vice President
Sprint
   Damian Kelly
Damian Kelly
Vice President of Sales and Marketing
SpeechStorm Ltd.
   Mindy Lamb
Mindy Lamb
Head of Operating Effectiveness - Customer Experiences
Cigna
   Diane Magers
Diane Magers
Office Of The Customer
AT&T Business Services
   Hayley McCarthy
Hayley McCarthy
Chief Marketing Officer
FuturePerfect
   Thomas McCoy
Thomas McCoy
Executive Director
Employee Engagement Institute
   Cindy Miller
Cindy Miller
Global Leader of Customer Service
Quick International Courier
   Todd Miller
Todd Miller
Director Of Customer & Technical Support
Ricoh Americas Corporation
   Christopher Mulligan
Christopher Mulligan
Chief Executive Officer
TalentKeepers
   James Nagle
James Nagle
Vice President, Card Services
Kohl's Department Stores, Inc.
   Bobby Napiltonia
Bobby Napiltonia
Chief Revenue Officer
Twilio
   Tiffany Newberry
Tiffany Newberry
Contact Center Manager
Viator, Part of the TripAdvisor Family
   Eric Newton
Eric Newton
Service Guru
CareerBuilder
   Rachel Nichols
Rachel Nichols
Call Center Manager
Viator
   Liz Osborn
Liz Osborn
Vp Products And Solution Marketing
Five9
   Anne Pacifico
Anne Pacifico
Vice President of Sales and Marketing
Castel Communications
   Oz Pearlman
Oz Pearlman
World Renowned Magician & Mentalist
Magician and Mentalist
   Kai Petzelt
Kai Petzelt
Senior Director, Product Marketing
SAP
   Patrick Reynolds
Patrick Reynolds
Vice President
Etech Global Services
   Stephen Riddell
Stephen Riddell
Chief Sales Officer
Blinds.com, a Home Depot Company
   Brian Salvatori
Brian Salvatori
Vice President of Customer Experience
SPi Global
 
Jan Schollmeier
Contact Center Manager
Viator
   Tom Schollmeyer
Tom Schollmeyer
Vp & Gm, Contact Center & Cloud
Avaya
   Dave Tainton
Dave Tainton
Business & Channel Development Manager
BSkyB
   Isabelle Vautier
Isabelle Vautier
Head of Innovation
EDF Research and Development
   Chris Vennard
Chris Vennard
Global Expert
Google
   Robert Webb
Robert Webb
Vice President of Sales
Pipkins
   Troy White
Troy White
Service Delivery Executive
World Bank
   Matt Willbanks
Matt Willbanks
CEO, Co-Founder
HelpSocial, Inc.
   Chris Wintermeyer
Chris Wintermeyer
Chief Advocate
Domo
   Randy Woehl
Randy Woehl
Management of Org. Development and HR
Cartwright Companies
   John Wolf
John Wolf
Chief Marketing Officer
Intradiem
   Chad Wright
Chad Wright
Chief Technology Officer
MicroAutomation
 
Jeff Case
IT Help Desk Leader
Iberia Bank
 
Richard Coakley
Vice President
Rockland Trust
 
Joe Macchiarella
VP of Technical Support
Stratix Corporation
 
Leslie Noffsinger
General Manager Customer Service
Williams Sonoma Inc
 
Jana Dean
Director, Las Vegas Customer Contact Center
Williams Sonoma
   Jacqueline Potts
Jacqueline Potts
Engagement Lead
Convergys Analytics
   Laurel Elmore
Laurel Elmore
Assistant Vice President of Business Technology
Nationwide Insurance
   Julie Bergstedt
Julie Bergstedt
VP, Personal Lines Services Operations, Member Solutions - Service
Nationwide Insurance

Download the Agenda

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