16th Annual Call Center Week

June 15 - 19, 2015

The Mirage, Las Vegas, Nevada

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Meet the Speakers

Call Center Week is designed 100% by the industry’s feedback. 75% of the 2014 speaker faculty and keynote speakers are new customer service leaders to Call Center Week who will share their best practices and expertise. Download the agenda for more information.

Keynote Presenters

   Chris Gillen
Chris Gillen
Vice President, Asset Protection and Customer Care
ToysRUs

Speakers

   Eric Berg
Eric Berg
Co-Founder and Treasurer
Midwest Contact Center Assoication
   Troy Mills
Troy Mills
Divisional Vice President of Customer Care Operations
Walgreens
   Christopher Mulligan
Christopher Mulligan
Chief Executive Officer
TalentKeepers
   Kai Petzelt
Kai Petzelt
Senior Director, Product Marketing
SAP
   Brian Salvatori
Brian Salvatori
VP Business Development
SPi CRM
 
Robert Webb
Vice President of Sales
Pipkins
   Angela Blevins
Angela Blevins
Vice President
Bluegreen Corporation
 
James Nagle
Vice President, Card Services
Kohl's Department Stores, Inc.
   Roger Keeler
Roger Keeler
Vice President
Sprint
   Curt Behle
Curt Behle
ITSM Leader
Zions Bancorp
   Eric Newton
Eric Newton
Service Guru
CareerBuilder
   Matt Allred
Matt Allred
Senior Vice President
Citi
   Guhfren Ahmed
Guhfren Ahmed
Head of Customer Experience Technology
eBay
 
Patrick Cheeseman
Head of Customer Support
Hotel Tonight
   Kellie Adlof
Kellie Adlof
Vice President Service Operations
Cigna
   Leo Minervini
Leo Minervini
Chief Information Officer
Carlos Bakery
   Mindy Lamb
Mindy Lamb
Head of Operating Effectiveness - Customer Experiences
Cigna
   Nell Williams
Nell Williams
Senior Vice President of Global Sales and Customer Care
Marriott International
   Jennifer Ramirez
Jennifer Ramirez
Vice President Global Customer Experience
Western Union
 
Terry Cain
VP Global Customer Engagement
Avnet

Download the Agenda

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