13th Annual Call Center Week: Continue the Multi-Channel Excellence Journey

Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, scheduled for June 4th-8th in Las Vegas. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.

2011 Call Center Excellence Awards Results!

We received hundreds of applications for our Call Center 2011 Excellence Awards, offering a variety of high level, quality focused and innovative case studies in the industry today. Click here to view all of our 2011 Winners and hear what they had to say in our Award Winners panel discussion.

Sponsors & Exhibitors

Media Partners

The only event supported by the Call Center Excellence Awards

Call Center Excellence Awards honor, recognize & promote the most innovative call center solutions & individuals for superior thinking, creativity & execution across the full spectrum of call center functions.
Participate in a customer-focused community

Discussions during the sessions, in the exhibit hall, and at the site tours and networking functions provide insights for growing revenue-generating capabilities of contact centers.
Learn from the best!

Experienced leaders and Call Center Excellence Award Winners will guide you through proven strategies and techniques to reduce costs while maintaining customer service.

2012 speakers Spotlight

Michael D. Adams
Senior Vice President and Director Customer Contact Center
FirstMerit Bank
Patricia Jackson
Executive Director Student Services
Houston Community College
Sheri Green
Client Services Manager
CBIZ Payroll (division of CBIZ, Inc.)
VA Business Magazine – 2011-2012 one of Best Places to Work in Virginia
Johnny D. Magwood, BSME, MBA, DBA
V.P. Customer Experience & Chief Customer Officer
Northeast Utilities Service Company

Calling out to potential speakers!Do you have a story to tell? Then click here now

Some of Our Prominent Attendees

Call Center Week is a must attend event that brings together call center professionals. A sneak peak of some of Call Center Week 2011 prominent attendees can be viewed here

Photo Gallery

See photo gallery

"I want to offer a personal thank you for a fantastic conference. It was particularly gratifying to receive recognition for the work we have done over the past year focusing on building our culture that supports world-class excellence. Your organization has helped us strive to be better."

- Gordon Pullan, Assistant Vice President Retirement Services, Participant Information Center, MassMutual Financial Group

Can’t wait until 2012?

Pre-register here to be the first to be notified of the 2012 agenda and be eligible for the first Early Bird!

Download the 2012 Preliminary Agenda

Register for a Free Expo Pass

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