The fastest growing call center event in the world will provide you with the tools and insight needed to execute innovation in a multi-channel environment. Find out how to create a customer-focused culture that inspires excellence and drives business results.

Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, scheduled for June 4th-8th in Las Vegas. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.

The 2012 Call Center Excellence Awards are ready for you to enter!

We received hundreds of applications for our Call Center 2011 Excellence Awards, offering a variety of high level, quality focused and innovative case studies in the industry today. Click here to enter you and your team for 2012 and gain the recognition you deserve!

Sponsors & Exhibitors

Media Partners

The only event supported by the Call Center Excellence Awards

Call Center Excellence Awards honor, recognize & promote the most innovative call center solutions & individuals for superior thinking, creativity & execution across the full spectrum of call center functions.
Team Building

Introducing new breakout themes specially designed to bring your entire call center cross function team across Operations, IT, Finance and HR.
Value for your time!

24+ hours of call center innovation, insights and learning opportunities

75+ Outstanding Thought Leaders Sharing Powerful Knowledge and Call Center Inspiration!

Michael Biondo
Vice President Customer Operations
Clear Channel Radio

*Winner 2009 Stevie Award – Customer Service Leader of the Year
**Winner Customer Service Executive of the Year – Customer Service Institute of America 2009
Michael D. Adams
Senior Vice President and Director Customer Contact Center
First Merit Bank

*2011 JD Power 2011 Retail Banking Satisfaction Study
**Overall Customer Satisfaction and Brand Service
***Greenwich Associates Business Banking Survey
Dr. Johnny Magwood
Chief Customer Officer
Northeast Utilities Service Company

*2010 Intelligent Utility magazine’s top 25 utilities
**EPA 2010 Energy Star Sustained Excellence Award
Greg Brown
Senior Vice President Enterprise Operations
The Hartford

*Fortune 100 J.D. Powers Certified Global Call Center of the Year
Lisa Larson
Head of Customer Care
drugstore.com

*2010 Gartner and 1to1 CRM Excellence Award.
Patricia Jackson
Executive Director
Houston Community College

*2011 Heiskell Award Winner: Internationalizing the Community College Curriculum
**2011 Bellwether Award - Top Award for Community Colleges across the Country
Sheri Green
Client Services Manager
CBIZ Payroll (division of CBIZ, Inc.)

*VA Business Magazine – 2011-2012 one of Best Places to Work in Virginia
Caroline Hagan
Vice President Member Services
Aeroplan Canada

Calling out to potential speakers!Do you have a story to tell? Then click here now

Some of Our Prominent Attendees

Call Center Week is a must attend event that brings together call center professionals. A sneak peak of some of Call Center Week 2011 prominent attendees can be viewed here

Photo Gallery

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Click here to see who will be at Call Center Week
If you haven't already secured your seat - do it now and join the long list of attendees!

"I want to offer a personal thank you for a fantastic conference. It was particularly gratifying to receive recognition for the work we have done over the past year focusing on building our culture that supports world-class excellence. Your organization has helped us strive to be better."

- Gordon Pullan, Assistant Vice President Retirement Services, Participant Information Center, MassMutual Financial Group

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