Welcome to Call Center Week 2011

Call Center Week Focuses on Growing Customer-Centric Cultures

With over 35 case studies presented, a key theme of the 11th Annual Call Center Week was learning from organizations that have not only survived the recent economic stresses, but actually thrived and grew over the past year. Due to the increased interest in the program, audio and video recordings are now available on demand for call center leaders to leverage. More information about the On Demand Premium Package is available at live.callcenterweek.com.

Sponsors & Exhibitors

iqservices

2010 Speakers Spotlight

  • brianmullaneyBrian Mullaney
    Senior VP of Contact Center Operations
    The SCOOTER Store
  • Doren Darrell N. Robertson
    Vice President
    New York Life
  • jeankelly Jean Kelly
    Senior Vice President, Product Delivery
    CitationAir
  • Maura-Sullivan Maura Sullivan
    Customer Loyalty Manager
    Zappos.com
  • whitcraft Tish Whitcraft
    SVP of Customer Care
    MySpace

Download and Resource Center

Over the past 11 events, Call Center Week accumulated a library of relevant articles, past presentations, podcasts and more!
View some of the favorites:

podcast Talking Outsourcing with Frank Casale, Founder & CEO, Outsourcing Institute


podcast Customer Loyalty and Turning a Profit in a Down-Turn Economy, Talking with Steve Kaay of US Auto Parts

Photo Gallery



See photo gallery


Featured Testimonial from the VP of the Toronto Contact Center, ScotiaBank Toronto

Hear more Testimonials

"I had a tremendously outstanding time! The fresh ideas, wonderful sessions and people were so good for my mind. It was a great opportunity to be around such positively charged and righteously motivated individuals in my own profession that really understand and appreciate what we do!"
- Stuart Beame, Director of the Student Information Center at Central Piedmont Community College

Register Now

Register to attend the 12th Annual Call Center Week for just $999!

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