Call Center Week Returns to Las Vegas!

Year over year, we build our programs based around our attendee’s feedback and continuous research in Call Center management. Working with CEOs and award winning industry experts, this year's 11th Call Center Week focuses on reducing costs, improving customer experience and achieving short term growth and long term sustainability. Uniting leaders across the globe, Call Center Week is the ultimate call center conference for increasing efficiency, reducing costs, retaining customers and improving profitability.

Sponsors & Exhibitors

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Media Partners

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2009 Speakers Spotlight

  • jacobini Joe Jacoboni
    President and CEO
    Contact Centers of America
  • paticrowley Pati Crowley
    Director of Customer Experience
    Bath & Body Works
  • nancyvalla Nancy Valla
    Vice President of Service Operations
    CIGNA Voluntary
  • scottackerman Scott Ackerman
    VP Customer Care
    eHarmony
  • rosemariedonzanti Rosemarie Donzanti
    VP Customer Care Services
    CVS/Caremark
  • michellerowan Michele Rowan
    Vice President of Performance Management
    Hilton Reservations and Customer Care

Download and Resource Center

Over the past 11 events, Call Center Week accumulated a library of relevant articles, past presentations, podcasts and more!
View some of the favorites:

podcast Customer Service Excellence in a Downturn: A Panel Discussion


presentation Emotionally Engaging Customers and Reps around your Brand for Enhanced Retention

Photo Gallery



See photo gallery


Featured Testimonial from the VP of the Toronto Contact Center, ScotiaBank Toronto

Hear more Testimonials

"I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!"
- Patti Crowley, Director of Customer Experience, Bath & Body Works

callcenterawards

Winners will be announced June 16 at Call Center Week!
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