June 27 - July 01, 2016 - The Mirage, Las Vegas, Nevada

Contact Us: 1-800-882-8684

From Personalizing to Predicting the Needs of the Customer

Sponsorship Opportunity

Resource Center

WIN $5,000 IN CASH!

Plus $10,000+ Worth of Prizes in the Expo Hall

Introducing Our 2016 CCW Game Changer

Tony Hsieh on Zappos Culture, Delivering Happiness and Revitalizing Downtown Las Vegas

 Tony Hsieh
Our number one priority is company culture. Our whole belief is that if you get the culture right, most of the other stuff like delivering great customer service or building a long-term brand will just happen naturally on its own.
Tony Hsieh, CEO, Zappos

World's Largest Contact Center Conference & Expo

Who You'll Meet

CCW brings the entire customer care community under one roof. Watch last year's event trailer on the right!

2016 Keynote Speakers

 Chip Conley
Chip Conley
Head of Global Hospitality & Strategy
 Matt Dixon
Matt Dixon
Author, The Effortless Experience
 Julie Hamilton
Julie Hamilton
Global Chief Customer & Commercial Leadership Officer
The Coca-Cola Company
 Martin Hand
Martin Hand
Chief Customer Officer
St. Jude Children’s Research Hospital

 George Larribas
George Larribas
Executive Vice President & Head of Treasury Management Client Delivery
Wells Fargo
 Janet Schijns
Anthony Recine
Senior Vice President & Chief Marketing Officer
Verizon Enterprise Solutions
 Christopher B. Smith
Christopher B. Smith
Executive Vice President and Head of Global Operations
 Bob Taylor
Bob Taylor
Chief Customer Officer
Samsung SDS America

CCW Brings Your Community Together




Sponsors & Exhibitors




Attending Companies

An Expanded Expo Hall Featuring Three Pavilions

Big Ideas & Best Practices Pavilion

For you to explore innovation from a macro perspective

Interactive Intelligence

CX Transformation Pavilion

For you to continue delivering an “effortless customer experience”

Interactive Intelligence

Service Innovation Pavilion

For you to overcome your most pressing challenges

Interactive Intelligence

Get Your CCW Gala Pass Today

For the second year, the CCW awards gala will be an evening function featuring a red carpet entrance, cocktail hour, 3-course dinner, live music and live entertainment!

This year’s MC & entertainer: Jody Urquhart, Motivational Humorous Comedian

Registration Closed

Trending Content from the Resource Center

featured content

“Effortless Experience” – A Radical New Customer Service Strategy

An exclusive interview with Matt Dixon, keynote speaker at CCW and best-selling author of “The Effortless Experience: Conquering the New Battleground for Customer Loyalty.”

Download Now