June 10 - 14, 2013Caesars Palace, Las Vegas, Nevada
June 10 - 14, 2013
Caesars Palace, Las Vegas, Nevada
View past event testimonials
View current attendee snapshot
Download the Agenda
Mark Your Calendar
Tell a Colleague
Become a Customer Management IQ Member and receive our weekly newsletter!
Welcome to the largest, most comprehensive call center events in the world. The 2012 Call Center Week was the largest in its event history. Over 1,200 customer-focused executives came together to discuss executing innovation in a multi-channel environment. Join us in Vegas and find out how to play an even bigger role in the success of your company as you position the customer experience as a strategic business driver.
What to expect this year?
Value for your time!
24+ hours of call center innovation, insights and learning opportunities.
Introducing new breakout themes specially designed to bring your entire call center cross function team across Operations, IT, Finance and HR.
The only event supported by the Call Center Excellence Awards
Call Center Excellence Awards honor, recognize & promote the most innovative call center solutions & individuals for superior thinking, creativity & execution across the full spectrum of call center functions.
"What a privilege it was to be on the speaker faculty for Call Center Week! It was a really excellent show. I was pleasantly surprised by how many people were there. The sessions were great, and I learned a great deal that my company can use. I know that an amazing amount of time and effort goes into an event like this, and wanted to let you know how appreciated it is!" Stephen Dawson, Vice President of Communication & Strategic Planning, The Heritage Company
"It was certainly an exciting learning process for me personally and professionally" Lisa Jones, Supervisor, Group Retirement Services Call Center, Sun Life Financial
"I want to offer a personal thank you for a fantastic conference. It was particularly gratifying to receive recognition for the work we have done over the past year focusing on building our culture that supports world-class excellence. Your organization has helped us strive to be better " Gordon Pullan, Assistant Vice President, Retirement Services, Participant Information Center, MassMutual Financial Group
"I had a tremendously outstanding time! The fresh ideas and wonderful sessions and people were so good for my mind. It was a great opportunity to be around such positively charged and righteously motivated individuals in my own professional, that really understand and appreciate what we do!" Stuart Beame, Director of the Student Information Center at Central Piedmont Community College
"I love Call Center Week because the conference definitely allows us to understand the innovation that is going on in the business; the technology that is emerging and how we can apply it to drive our customer satisfaction higher." Larry Willis, Director Sales Operations and Customer Service, Black & Decker
"You must be very proud of the success IQPC had. I must say that we had a fantastic time and found so many great takeaways that will continue to help us motivate our team and grow our Call Center." Lisa Timmerman, Bath & Body Works, Customer Relations Manager
"..one of the great benefits is that this conference brings together all aspects of call center management under one roof in a short time span. It allows you to connect the dots between each department's responsibilities and allows us all to hear such diverse perspectives. It allows us to see gaps in a lot of our departments by comparing all the different aspects that we need to know about." Mark Verna, Manager of Customer Satisfaction Loyalty, Sprint Nextel
"We are really excited to be here. This has been a great show for us. We have had a very high caliber of attendees who have a sincere interest in call center technology. We have had a very successful show and generated many leads." Kevin Case, Sales Engineer, Amdocs
"Call Center Week was one of the most well managed events I have attended lately. The conference attendees were senior level business owners who have the authority to make decision about their business. I really enjoyed the planning which increased attendee traffic into the exhibit area during breaks, in between sessions and at the cocktail reception. I would strongly recommend this show to others. The team from IQPC did an excellent job. Well done!" Bobby L. Matthews, Jr. , Vice President, Sales and Marketing, Center Partners Inc.
"Congrats on producing a great event. Jason, Bill and I were all pleasantly surprised by the quality of the attendees and discussions that we had during showcase sessions. Thanks to you and the whole IQPC team (which by the way are a lot of fun too) for all your hard work." Mark D. Demers, SAS Headquarters
"It's been a wonderful experience over the last couple of days at Call Center Week. This is the first time I have attended. It has been incredible, the people I have met have been amazing and the presentations super. I was fortunate enough to have a collaborative session through a panel discussion in which I learned a lot. Also winning an award on "Best in Class Call Center (over 500 staff)" is an absolute bonus to the event." Dennis Migel, Vice President of the Toronto Contact Center, ScotiaBank Toronto
"This has been a really awesome conference, a lot of good innovative ideas. I have been a call center manager for 12 years and I am still hearing ideas that I have not heard before. That is the awesome thing about this conference!" Susan Evilsizer, Product Support Manager, McKessen
"I wanted to let you know that I am really enjoying Call Center Week. It's a great opportunity to meet your peers and the best in the industry. It's been really great receiving these two call center excellence awards!" Charlie Cavolina, Cross Country Automotive
"I attended the workshop on "Achieving Best Practices" with Lori Kendall and that workshop was interactive and allowed us to share experiences and dive into issues. It totally exceeded my expectations." Desiree Chlangen, Executive Director of Operations, Virtual Radiologic Corporation
"I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!" Patti Crowley, Director of Customer Experience, Bath & Body Works
"This show has been very good for us. We've met a lot of senior level business partners and have been able to talk about their business challenges. The conference brings a lot of diverse individuals together for a great productive show." Bobby Matthews, Vice President for Sales and Marketing, Center Partners
"I think the people and the companies are outstanding. It's a great opportunity to exchange ideas, learn new things and meet new people." Warren Lewis, Senior Vice President, CGS Inc
It has come to our attention that some event attendees have been contacted by third party providers seeking to book attendees' hotel reservations at reduced rates. Please be advised that no third party providers have been authorized by IQPC or the Caesar’s Palace to provide such services, and any representations to the contrary should be considered fraudulent. All reservations should be made directly with the Caesar Palace by calling: 866-227-5944. IQPC disclaims responsibility for any losses or complications arising out of attempted hotel bookings by attendees through third party providers.
In addition, no third party has been contracted to be the show decorator at Call Center Week and NO orders should be placed with them. If you are a sponsor and/or exhibitor and was contacted by a third party vendor, please let us know by emailing Kathleen.McKay@iqpc.com.
Questions? Contact us on 1-800-882-8684 or email email@example.com now! © 2013 IQPC