Driving Business Value: Transforming Culture & Excelling in the Multi-Channel, Socially Interwoven Customer Environment
Welcome to the largest, most comprehensive call center event in the world.
Call Center Week 2013 was HUGE! In fact it was the biggest ever in its history. More Speakers, More Sponsors, More Sessions and So Many More Attendees!
All of this created the perfect setting to learn about the latest strategies and innovations for call centers, evaluate and experiment the latest technologies and tools and be inspired by the biggest and best call center operators from across the country and beyond.
For 2014, you better watch this space, as shortly we will be releasing more details of how we are thinking and will be delivering even BIGGER value for you. But you can guarantee the 15th Call Center Week will be feature even more content, more opportunities to evaluate the latest technologies, be more interactive and will continue to be the must attend Call Center event anywhere on the planet.
In 2013 Call Center Week delivered:
- Over 1500 attendees
- 110 Speakers
- 112 Sponsors
- 2 Masterclasses
- 5 Tracks of Content
- 6 Workshops
- 2 Masterclasses
- 4 Site Tours
- 9 Keynotes
"..one of the great benefits is that this conference brings together all aspects of call center management under one roof in a short time span. It allows you to connect the dots between each department's responsibilities and allows us all to hear such diverse perspectives. It allows us to see gaps in a lot of our departments by comparing all the different aspects that we need to know about." Alexander McNabb, Director, Spot On Public Relation.
"This has been a really awesome conference, a lot of good innovative ideas. I have been a call center manager for 12 years and I am still hearing ideas that I have not heard before. That is the awesome thing about this conference!" Susan Evilsizer, Product Support Manager, McKessen