Join us at the most important and timely Call Center Conference of the year!
In the current economic climate, businesses are acutely focused on survival and sometimes lose the view of the customer experience. But paying attention to customer relationships is the key to long term success through any economic situation. The 10th Annual Call Center Week is the only conference of this year that will show you how to be successful at both.
The 10th Annual Call Center Week focuses on reducing costs, improving customer experience, and achieving short term growth and long term sustainability. Uniting leaders across the globe, Call Center Week is the ultimate call center conference for increasing efficiency, reducing costs, retaining customers, and improving profitability.
Learn how to:
- Manage talent in turbulent times
- Reduce operational costs
- Leverage technology to improve service and enhance the customer experience
What Makes This Call Center Conference Unique:
- The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve worldclass call center status.
- The event will include: 6 Keynotes; 32 Unique Tracks, 12 Workshops; 1 Master Classes, 2 Site Tours and a dozen hours of Networking
- Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results
- The ONLY event supported by the Call Center Excellence Awards
What others have to say
I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!
- Patti Crowley, Director of Customer Experience, Bath & Body Works
Podcasts
Nurturing An Emotional Bond With Your Customers: A New Age in Customer Loyalty
In today's uncertain business climate, it is more important than ever to secure the Loyalty of your customers. Loyalty... Listen now
Straight Talk with Call Center Extraordinaire Art Hall
Art Hall is a call center expert. As manager of Alvarez & Marsal Business Consulting, he believes we are no longer in the service economy... Listen now
Customer Service Excellence in a Downturn: A Panel Discussion
We are no longer in the customer service economy - we are in the customer experience economy. However, because they are distracted by the economic downturn, most businesses have forgotten the importance of the voice of the customer...Listen now
SITE TOURS SOLD OUT!
Zappos.com and Williams Sonoma Site Tours Sold Out!!
2009 Speakers Spotlight
Patrick Ramsey
Chief Operating Officer
Multimedia Games
Todd Davis
CEO
LifeLock
Joe Jacoboni
President and CEO
Contact Centers of America
Om Kundu
First Vice President
SunTrust Banks, Inc.
Nancy Valla
Vice President of Service Operations
CIGNA Voluntary
Dennis Bianchi
Senior Vice President
Horace Mann Insurance
Michele Rowan
Vice President of Performance Management
Hilton Reservations and Customer Care
Hear the Rave Reviews
New Site Tours! First Hand Look at:
Free Book Offers:
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Download the Brochure
Podcasts
Sponsors & Exhibitors
Media Partners
IQ Partners
Can't Attend?
You can still attain all the takeaways and strategies of Call Center Week, all from your office desk. Learn more about the CD-Rom content package including audio and powerpoint presentations
