CCW Brings Your Community Together


Attendees Expected


Expert Speakers


Hours of Networking


Sponsors & Exhibitors

What Happened Last Year? Take a Look Yourself!

Introducing CCW 2017 Game Changer

Wednesday, June 28th at 8:20AM – Gaining and Sustaining Competitive Advantage

debbi fields

Peter Guber

Chairman and CEO, Mandalay Entertainment Group
Owner and Co-Executive Chairman, Golden State Warriors
Owner, Los Angeles Dodgers
Owner and Executive Chairman, Major League Soccer’s Los Angeles Football Club

View All Speakers

Why Call Center Week?

The magic of CCW is the combination of Conference + Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!



CCW is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be inspired and refreshed to take on what’s next.



Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your CX operation. You’ll leave Vegas with what you need and ready to implement on Monday. Now that’s a conference worth the value!



CCW FOMO is real. Not just about the conference sessions but connecting with the rest of your community. Each year, the CCW event series welcomes customer care leaders to spend an entire week to network, learn, and have some fun.

the ritz carlton

Stay Tuned! CCW Excellence Awards

Oh what a night! Check back with us in January for award application submissions.

For immediate questions, email